Cache 21 Reviews

Simply awesome. Both for U-Haul rentals and for renting a storage unit, customer service was wonderful. I needed a large unit in the area and was trying to book from afar, but no units were available in Chilliwack. Lori was willing to work with me on possibly getting a set of smaller units at a slightly reduced rate if necessary. Luckily a larger unit opened up and Lori not only called me when it was available but in advance when it looked like the option might be presenting itself. She was always friendly and personable and very helpful... even after we moved in. I later rented two separate U-Haul trucks from her and she made sure I got exactly what I wanted and made the experience problem free. Thank you Cache21 !

My experience from start to finish with Cache 21 was great. They were super helpful when I first started with my small unit. They had the best pricing for the square footage. The unit was clean, well lit and easy to access. When I was no longer in need of the space, it as super simple to cancel my unit with no pressure, no fuss etc. I highly recommend them.

Wonderful people, knowledgable staff, great facility!!! Dealt with a young woman by the name of Kristy, she had all the answers for what we needed to know and was able to find something that would accommodate us. Greatly appreciated, thanks Kristy!

Excellent service, the team is prompt to respond to queries and very helpful. Highly recommended!!!

Cache 21 has best in class service and facilities, with that local vibe and personal service that can't be replicated by chain storage companies. Staff are friendly and accommodating, and coffee and hot chocolate are great too!!

Excellent experience with Kristy and the team today. Kristy worked hard to make a difficult situation for me entirely seamless - from the showing of the units available, to reviewing the contract, and helping us reserve a moving truck for the day in question - and everything was smooth, professional, and very helpful. The site itself is well maintained with everything in working order. The spaces are clean and secure, with easy access and reasonable prices. Thank you Kristy and team for a job well done.

Amazing service from my first call in, very helpful and accommodating! Quick, efficient, friendly and knowledgeable set up! Clean, maintained grounds with security measures. They definitely went the extra mile!

Amazing experience. This is hands down the best storage facility I have used over many years. Friendly, professional staff, many types and sizes of units to choose from and very secure and safe. I can't recommend them enough!

Clean and easy to access your storage

Friendly and helpful staff coupled with really good access for spaces where your story heavy items temporarily

The staff is excellent and made it enjoyable choosing our storage container. They explained everything in a way that even old people could understand and they did it with a smile .Thanks

Check-in and setup were smooth. Explanations were clear and everything worked just the way I expected it to.

The ladies in the office were amazing they hooked me up with a great solution to an immediate problem. Very grateful for their expertise. I highly recommend Cache 21 Mini Storage in Chilliwack.

Very friendly and helpful! Got the unit I needed that very day! Great value!

Friendly staff, great service. Provided me with a couple of wardrobe hangers.

Kristy,Nelly, AMD Annika were so welcoming and helpful! Annika is outside in the heat making sure your entrance is cleaner than your home entrance like come on! Nelly the dog I mean golden lab speaks for herself or didn't because she was so sweat and Kristy was ok. No she was frigging splendid and is holding the floor , I'm sure the other employees were just as busy! frigging come see them for your moving and storage needs guys!

Awesome facility. Excellent crew. A real original!

Really great staff, easy and fast rental process. Highly recommend renting with Cache 21.

Awesome staff, exceptionally fast, clean grounds and units. Would recommend anyone needing storage stop looking and use these guys.

Amazing service and attention to detail, me as a storage unit first timer, not a question was made! Unit clean and easy access, kudos !!

Its a clean place and I have used your services before. I was happy the first time so decided to use your services again. The staff is friendly and kind.

very nice place

Friendly service

Great experience were very helpful

The staff went above and beyond helping me get a unit I desired especially as I was unable to be there for a few days .. great job would highly recommend

Very professional and great service. Went thru everything in detail and even too time to showed the unit. Great location easy to get to and awesome prices!

Great and thorough customer service! These folks know what they are doing and do their best to accommodate.

Clean units friendly Staff. Thank you 😊

Everyone here is super kind, accommodating, and helpful. We were planning to move but due to some very unfortunate circumstances, got turned around. They helped us save over $1500 in UHaul fees, got us situated in a storage unit that fit our needs, and did it with a smile every step of the way. I'd recommend them to anybody

Friendly, helpful service. The young lady went out of her way and went over everything again when I asked her to. This is the 2nd time for me and I will go again when needed.

Very nice and helpful people at front counter.

This place always comes to my rescue with that last minute detail that I have to have solved. Great staff!

This is the third time using this storage facility. I have always found the staff helpful and kind. They have provided all the info I require and they have shared with me what they expect from a renter. I had no problems with there rules or the staff. Always a enjoyment to deal with them.

Great Service, knowledgeable staff and good facilities

Fast ,efficient and friendly ☺

Very clean and great staff

The check-in process was easy and seamless. All details were explained thoroughly and was easy to understand and the rates were good. Getting in and out is easy and we’re super happy we chose this facility.

It is our second time using Cache 21. The facility is clean, secure, and very well run. Staff super helpful and accommodating.

Friendly, clean, operational - impeccable. I highly recommend it!

It's a kind, clean, trustworthy company. It's definitely recommended.

Excellent service, Clean and professional

Very good experience Very professional,quick and efficient Facilities are very clean and simple accessible

Good place to get boxes at reasonably prices.

Very good customer service. Very friendly.

I was surprised at the customer service. I had called a couple others and the attitude was horrible BUT tue young lady at this storage place was very pleasant and gave me wonderful customer service. Thank you for making a stressful time a little easier.

I just moved into the area and did not have enough space for my things. I called Cache 21 to enquire if there was storage available. The service I received from Lorrie and Sylvia was clear, concise, and professional. I would be pleased to refer the business and the staff to others.

Rented a u haul from them' Quick and painless and nice secretary

The facilities are good and the staff is very kind. Recommend.

Friendly staff , very accommodating.

Such friendly and helpful service.

Very helpful staff

The staff are amazing. Friendly answered all my questions. Made renting a unit easy. The facility is spotless. Well maintained. I would highly recommend them to anyone looking for a rental unit.

Very polite girl helped me to get storage at cache 21. Walked me through everything regarding the unit I was renting. Very clean storage unit.

great people and very helpfull ,if we ever need another storage in chilliwack this will be it ,great people and great service ,they helped us out immensely when we had a flat on our trailer ,Lori brought us cold waters when we needed them the most ,i highly recommend cache 21 ,very good experience for us ,thanks again Lori you were great ,Leo and Chris we were there from jan 2022 to august ,great experience

A beautiful smile, great service, and reasonable prices.

Excellent customer service, unit was clean, and price was good - 5 stars experience for sure.

Staff is professional and knowledgeable Easy to set up an account Clean and well organized

Good company to deal with, and great customer service.

My re-signup to Cache Mini-Storage was fast and efficient. The customer service personel was polite, and knew her job. I fully recommend this storage to anybody, including my best friend. Steve

Very friendly and helpful staff. Clean unit. Great location. Very secure.

The customer service is awesome. helpful and informative. the process of renting a storage unit is simple and explained as you go through the process of renting the locker. the grounds are fastidiously clean which is soon nice to see. will use in future and the prices are reasonable.

Always great service at Cache 21!

Good service

Very understanding and sympathetic staff. Very helpful explains everything in detail. Nice clean unit and good security measures in place. Great experience renting a unit from Cache 21.

Really nice staff. Clean organized place.

The ladies at the front desk were very pleasant to work with, they were helpful and the made the experience quite enjoyable. I would recommend using Cache 21 for any of your storage needs. Excellent service

I recently obtained a storage unit at Cache 21 Mini-Storage and I was very impressed with the prompt and courteous service I received from all the staff. The unit I obtained was like new, clean and the security measures in place give me great confidence in leaving my valuables there. I highly recommend the facility.

Great service and storage space

Staff was very friendly and helpful with what I needed. Pricing was very reasonable also. Units are clean and easily accessible.

One of the better drive up storage facilities we work with at gorillamoves.ca

Second time here. Fast, efficient, friendly. Good secure site.

Staff are very pleasant and helpful

Very fast and friendly service. The team was quick to respond and help me get a space that would work for my needs. The location is convenient and very professional.

Highly recommend Cache 21 for storage and moving supplies in town! I will definitely be back. I had such a friendly and helpful experience! I was welcomed immediately even though the employee was helping another customer on the phone. Another employee then came out to help me and she was such a delight. She was patient with all my questions and helped me figure out what I needed for moving supplies. She also took the time to help me determine what I would need for storage and clearly explained how it works and then gave me a quick tour to make sure I knew what to do and where to go. Moving is already stressful, so help yourself and let Cache 21 help make some of the process really easy!

I didn’t really feel like I was a customer but more like a friend it was a good feeling. I wish more places were that friendly.

Great service.

professional and polite, a pleasant transaction. the facility seems like a good home for my excess stuff until I can find a suitable residence with more storage. so far so good zero complaints and with each unit having an alarm and key pad entry I feel safe leaving it all there. recommended.

We were very happy with the help and support we received. They were informative and understanding for our needs. I would recommend Cache21

Cache 21 was able to accommodate our needs after a mix up. Great rates, convenient location & very helpful, friendly staff!

A great rescue. I did not have a credit but they accepted my brother's credit for my benefit. Would another storage company do that? I wonder. Each compartment has its own alarm. I like that.

Very helpful and efficient.

Great storage facility. Very professional staff

Great service! Have rented with Cache 21 twice now and each time the office staff have been friendly, efficient and professional. Facility is well kept, unit doors and locking system are all new and updated.

very clean and secure. Family run and well managed. Would use again.

Great Service very friendly staff

Excellent storage options. I have a smaller unit but the pricing is some of the best around the area for storage. Safe, secured, great security.

A nice clean place with very friendly staff. I highly recommend.

Good service. Secure , clean storage.

The staff are wonderfully helpful and very kind! Many thanks!

I would not hesitate to recommend Cache 21 mini storage Ltd. The facility is secure and well maintained The staff are very helpful and do not hesitate to put in the extra effort to help you. Special thanks to Lori MThomas

I would like to say that my visit to cache 21 got the storage I am in need of. The staff are very professional. I'd recommend anyone to rent storage space from cache 21. Greatly appreciated.

Very efficient and professional. Storage locker very clean. Recommend for sure.

We just got a storage unit for the 1st time and found the people in the office were very helpful and informative, they were also very friendly, it was a good experience and are happy with our meeting

A great place to deal with and the staff goes above and beyond to help you.

Excellent service

Wonderful and friendly staff. Great location and secure facility. Prices are good and I'm happy with the ability to access my things every day of the week. Really awesome and glad to use this facility.

I have dealt with them two different times within 10 months, I highly recommend and if you like dogs you will love this place... Great Mocha!

Absolutely wonderful experience storing our belongings here, the staff are exceptionally professional and courteous and the facility is very clean and well maintained. Definitely recommend.

Super friendly staff, Great prices. Clean units. They were so friendly I would have liked to stay but we just didn't need to store anything anymore. This is a place I would highly recommend to anyone!

Helluva good team working there, Been storing my stuff there for 4.5 years. Great service, cute dogs

I have used Cache 21 storage for nine years and have had a consistent excellent experience! The staff are friendly, informative, helpful and patient. The facility is clean and secure! I highly recommend this storage facility. Thank you Cache 21 for a good experience over nine years!

I had a very difficult move, but the easiest part was dealing with Cache 21! The ladies were so helpful and friendly, and the facility was clean and easy to access. We were so grateful we went back in with a ‘Thank You’ card!!

Very clean and organized

Great facility. Good service. They recently gated the entire facility for more security and added a nicer office/reception area.

Unit was clean and staff performed as expected.

I like the fact that I am treated as a person, instead of a storage locker number. Staff and management have been super since "day one"! Thanks guys!

Great place to deal with, fast friendly staff and great rates. Would highly recommend Cache 21.

Super clean facility, excellent prices, friendly and helpful staff. Hours of access are the best around.